Refund policy

Pinoy Ride Sydney Services – Terms and Conditions

Contact Us:

Phone: 0452 581 181

1. Tour Booking Policy

Cancellations & Reschedules

• All bookings are final and strictly non-refundable.

• You may reschedule once if you contact us at least 7 days prior to your scheduled departure (subject to availability).

• Late arrivals and no-shows will result in automatic forfeiture of your booking. No refunds or credits will be issued.

COVID-19 or Government Disruptions

• If a tour is cancelled due to a government-imposed travel ban or closure, you will receive a credit or option to move your booking to a new date.

• If you are personally affected by illness or close contact rules, our standard cancellation policy still applies.

2. Passenger Eligibility & Fare Policy

• All passengers pay the same fare, regardless of age.

• All ages are welcome. Children under 3 must be accompanied by an adult and may require a pram or child seat.

• Minors under 18 must be travelling with someone aged 18 or older.

3. Departure & Attendance

• Passengers must arrive at least 20 minutes before departure.

• Tours will depart on time. If you are late, the tour will proceed without you and your booking will be forfeited.

• If minimum passenger numbers are not met, we may cancel the tour and offer a full refund or alternative date.

4. Seating Policy

• Seating is assigned based on payment order (first paid, first seated towards the front).

• We do not accept seating requests, including for seniors or families with infants.

• By booking, you agree you are physically fit and able to join the tour without requiring special accommodation.

5. Food & Beverages

• Cold snacks and drinks (non-glass containers) are welcome.

• Hot food and hot drinks are not permitted due to odours and spill risks.

• Alcohol is strictly prohibited on all tours.

6. Passenger Conduct

• We maintain a zero-tolerance policy for disruptive, intoxicated, or unsafe behaviour.

• Passengers showing signs of intoxication or causing disturbance may be removed from the tour without refund.

7. Luggage Guidelines

• Each passenger may bring one suitcase (max 7kg) and one small carry-on.

• Oversized items will be stored underneath the coach.

• We are not liable for any lost or damaged items. Travel insurance is recommended.

8. Snow Tour Terms – 2 Days / 1 Night

Snow Tour Cancellation Fees

• 100% fee if cancelled 7 days or less before departure.

• No refunds for personal issues, weather, illness or travel delays.

Weather & Conditions

• Snow tours run in various conditions, but routes may change due to weather or safety.

• We cannot guarantee snow coverage or weather on the day.

Luggage for Snow Tours

• One suitcase and one carry-on per person. Snow gear welcome, but carried at your own risk.
• Travel insurance is highly recommended.

Smoking & Alcohol

• Smoking is not permitted on buses or at pickup points.

• Alcohol is not allowed on board. Intoxicated passengers will be denied travel with no refund.

9. ASSISTANCE ON THE DAY OF TRAVEL:

Running late or need help?

Call us on: 0452 581 181 or 0405 212 101